We ship within the US. Unfortunately, we do not ship internationally at the moment.

Currently we do not ship to PR/US territories or military bases.

No, we do not ship to PO Boxes.

Once your order ships, you should receive an email with a tracking link to view the status of your package. If you do not get one, make sure to check your other emails and your junk, spam, and promotion folders. Please reach out to houseofaristella@gmail.com if you can't find this information. 

Standard Shipping: Free (3-5 Business Days Delivery After Dispatch), 2-Day Shipping: Delivery in 2 Business Days After Dispatch. All shipping transit times are calculated after the order has been shipped.

Signature upon delivery is required for orders over US$500. If a signature is required and you cannot provide one, you may use FedEx Delivery Manager to have your package held for pick up at a FedEx office or one of their authorized locations. Please note we will not be liable in the case of theft or damage that may occur.

Unfortunately, it is not possible to collect your order in store. We only offer home delivery.

If you need to make any changes to your order including changing the shipping address, please reach out
within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.

Absolutely, we will be thrilled to work on custom orders. If you have a vision of a special jewelry design that you'd like to be brought to life, please contact us at  houseofaristella@gmail.com  to get a quote. 

If this happens, please contact us at  houseofaristella@gmail.com. 

Yes, we offer e-gift cards.

Yes, you can select the option of gift wrapping at checkout at no additional cost. 

Yes, our jewelry pieces are hypoallergenic. We understand the importance of wearing jewelry that is safe for sensitive skin. That's why we use materials that are free from nickel and other common allergens, making our pieces suitable for those with allergies or sensitivities.

You may place an order as a Guest, without creating an account. However, we recommend creating an account for personalized preferences, to save the products you desire, and for ease of access for future purchases.

Yes, all data and payment information submitted through our website is safely secured by SSL encryption. For further details regarding data use, kindly refer to our Privacy Policy.

Please refer to our Return Policy here for more details.

Please allow 10-14 business days to process the refund.

Buyers are responsible for shipping costs on all returns and exchanges. The items must be shipped back in its original condition with tags and packaging.  Buyers are responsible for the cost of shipping for both ways (to us and from us) on Exchanges and Resizes. Please refer to our Shipping Policy here.

You may reach out to us at houseofaristella@gmail.com to initiate your return or exchange and obtain a return label. Please refer to our Returns and Exchange Policy here.

Products that have been made to order or personalized in any way cannot be exchanged or returned.